Frequently Asked Questions.
TDO Nepal is a complete mHealth service to provide Healthcare at a click. Now, you
can get any of your health query answered by a Doctor at the convenience of your
home and time. Also, learn how to manage a healthy life from the widest library of
health information. Access articles & photo stories across categories like Men’s &
Women’s health, Kid\'s & Old age care, Beauty, Fitness & Lifestyle management. Get
fitness trained at home following our videos on Yoga & Aerobics. You can also buy
diagnostic tests, health checkup packages and other healthcare services from partner
websites at a special rate. All and more just at one single price. Join TDO Nepal for
hassle free health.
1. What is TDO Nepal service?
o TDO Nepal is a complete mHealth service to provide Healthcare at a
click. User can subscribe or enroll for this service and get any of his/her
health query answered by a qualified medical Doctor, at the convenience
of his/her home and time. Not only consultation user can learn how to
manage a healthy life from the widest library of health information. One
can access articles & photo stories across categories like Men's &
Women's health, Kid's & Old age care, Beauty, Fitness & Lifestyle
management. Moreover, one can get fitness trained at home following
the videos on Yoga & Aerobics. User can also buy blood tests,
diagnostic services, discounted health checkup packages and other
medical and lifestyle support services from TDO Nepal & its partner
service providers at a special rate exclusively for TDO Nepal’s users.
o All of the services are available on www.tdonepal.com at one single
price for a particular duration / validity. Content and services of TDO
Nepal is available in English & Nepali language.
2. What are the top features of TDO Nepal service?
There are three key features of TDO Nepal service:
1. Read
o Access to largest health information library across categories like
Men's & Women's health, Kid's & Old age care, Beauty, Fitness
& Lifestyle management
o Video tutorials for Yoga, Aerobics, Diet & Nutrition
o FAQs - Thousands of questions asked by users and medically
accurate answers across topics to read and learn from
2. ASK - Anytime anywhere consultation with medically qualified
Doctors
3. BOOK Buy health checkup and diagnostic tests & packages at a
special rate
3. What are the categories of content available in health information
library?
Health information library covers content in the form of articles, photo
stories & videos across following seven categories:
o Men’s Health
o Women’s Health
o Kid’s Care
o Beauty and Fitness
o Lifestyle Problem
o Mental Health
o Sexual Health
4. How do I activate the TDO Nepal service?
o TDO Nepal service can be activated by visiting www.tdonepal.com or
by downloading the TDO Nepal mobile Application from Google Play
Store or Apple App Store. Once a user visits the web url or downloads
the App, he/she will be required to choose his preferred subscription
package and payment option. Post successful activation of service,
he/she can avail the benefits of the service.
5. Can I activate or access the service using WIFI network on mobile?
o Yes, user can activate or access the service using WIFI network on
mobile. For accessing the service for a user who is already subscribed,
and validity of the service is available, user will not be charged again,
and he will just follow the OTP validation process to use the service.
6. How can I pay for the service?
o User can pay for the service using his Ncell / Nepal Telecom prepaid
balance or Postpaid Bill. User can also pay through credit card / debit
card and / or using digital wallets like Khalti and eSewa.
7. What is Khalti / eSewa wallet ?
o Khalti / eSewa is a digital wallet, which ensures real time, secure and
instant payment for TDO Nepal service. o know more about khalti wallet
visit https://khalti.com/ OR https://khalti.com/info/faq/. To know more
about eSewa wallet
visit https://esewa.com.np/ OR https://blog.esewa.com.np/faq/
8. How do I pay for service through Khalti / eSewa?
You should have account on Khalti / eSewa wallet with sufficient balance in it.
o Select preferred package and Khalti / eSewa as payment option.
o Once you select preferred payment option you will have to login with
wallet account credential and OTP.
o Post successful login you can pay and subscribe the service.
To know more about khalti wallet
visit https://khalti.com/ OR https://khalti.com/info/faq/. To know more about
eSewa wallet visit https://esewa.com.np/ OR https://blog.esewa.com.np/faq/
9. How do I get access to the content and services of TDO Nepal?
o Once a user is successfully subscribed to a package, he/she will get
immediate access to content and services of TDO Nepal. User can select
a content category and access plethora of articles, photo stories or
videos. User can also use the ASK widget at the right-bottom of every
page and ask questions to Doctors. User can also visit TDO Labs link in
the MENU option to buy an individual blood or diagnostic tests or buy a
health checkup package.
10. How long I can use TDO Nepal service?
o User can use the service anytime, anywhere and any number of times as
long as his validity of subscription package holds good. The service will
be renewed or asked for renewal on expiry. If the user wishes to
unsubscribe from the service, he/she will have to deactivate the service.
11. Is TDO Nepal service available in all cities?
o TDO Nepal is an online service. User can use READ & ASK feature
from anywhere in Nepal but the BOOK feature which includes health
checkups / blood tests or any other third-party support / partner services
is available only on limited locations. The details of available locations
is mentioned in each of the service across the product.
12. What is the age criterion to avail TDO Nepal service?
o TDO Nepal service is available for all age groups. Only in case of
minors, medical advice provided in the service should be taken in
consultation with parents or guardian.
13. Terms & condition for using guidance from content and/or online
medical consultation provided by TDO Nepal:
o TDO Nepal provides professional medical and health guidance to its
users on mobile and internet platforms. All content available on TDO
Nepal in medically ratified. All Doctors available for consultation are
medically qualified and are trained to the best possible way for handling
online consumers. Yet, TDO Nepal advises its users to use their
discretion and knowledge to respond or act to the guidance provided by
the service. It is the sole responsibility of the user to respond or act or
ignore on any guidance provided by the content and Doctors of TDO
Nepal. It is important to note that an online consultation is not and
cannot be a replacement for physical consultation with doctors and/or
other healthcare service providers.