TDO Nepal

Frequently Asked Questions.

TDO Nepal is a complete mHealth service to provide Healthcare at a click. Now, you can get any of your health query

answered by a Doctor at the convenience of your home and time. Also, learn how to manage a healthy life from the

widest library of health information. Access articles & photo stories across categories like Men’s & Women’s health,

Kid\'s & Old age care, Beauty, Fitness & Lifestyle management. Get fitness trained at home following our videos on Yoga

& Aerobics. You can also buy diagnostic tests, health checkup packages and other healthcare services from partner

websites at a special rate. All and more just at one single price. Join TDO Nepal for hassle free health.

1. What is TDO Nepal service?

Ans: TDO Nepal is a complete mHealth service to provide Healthcare at a click. User can subscribe or enroll for

this service and get any of his/her health query answered by a qualified medical Doctor, at the convenience of his/her

home and time. Not only consultation user can learn how to manage a healthy life from the widest library of health

information. One can access articles & photo stories across categories like Men's & Women's health, Kid's & Old age

care, Beauty, Fitness & Lifestyle management. Moreover, one can get fitness trained at home following the videos on

Yoga & Aerobics. User can also buy blood tests, diagnostic services, discounted health checkup packages and other

medical and lifestyle support services from TDO Nepal & its partner service providers at a special rate exclusively for

TDO Nepal’s users.

All of the services are available on www.tdonepal.com at one single price for a particular duration / validity. Content and

services of TDO Nepal is available in English & Nepali language.

2. What are the top features of TDO Nepal service?

Ans: There are three key features of TDO Nepal service:

a. Read

 Access to largest health information library across categories like Men's & Women's health, Kid's & Old age care,

Beauty, Fitness & Lifestyle management

 Video tutorials for Yoga, Aerobics, Diet & Nutrition

 FAQs - Thousands of questions asked by users and medically accurate answers across topics to read and learn

from

b. ASK

 Anytime anywhere consultation with medically qualified Doctors

c. BOOK

 Buy health checkup and diagnostic tests & packages at a special rate

3. What are the categories of content available in health information library?

Ans: Health information library covers content in the form of articles, photo stories & videos across following seven

categories:

 Men’s Health

 Women’s Health

 Kid’s Care

 Beauty and Fitness

 Lifestyle Problem

 Mental Health

 Sexual Health

4. What are the available price points for the service?

Ans: Various price points available for user to choose from is as below:

Package Name

Validity

Subscription Type

End Price to

Customer

Inc Taxes

6 Months Pack with 3 days Installment

180 Days

Installment 3 days

13.60

1 Year Pack with 3 days Installment

360 Days

Installment 3 days

12.60

6 Months Pack

180 Days

Upfront

734

1 Year Pack

360 Days

Upfront

1209

5. How do I activate the TDO Nepal service

Ans: To activate / subscribe the service, user can use channels like SMS, USSD or WAP as mentioned below, and

User ca also opt for Try and Buy mode:

Try and Buy Mode

To activate the Try and Buy mode the 3 Days Installment pack for 1 year and 6 month is eligible. Where user will get Free

Subscription for 24Hrs and post that the service will be activated under the Regular Installment mode as per the pack

selected, if not unsubscribed.

Package Name

Validity

Subscription

Type

USSD Code

(*31090#)

SMS Code

(31105)

Try and

Buy

Trial

Validity

End Price to

Customer (NPR -

Inc Tax)

6 Months Pack-

(3 days Installment)

180 Days

Installment

3 days

*31090*1#

TDI6M3

Yes

24 Hrs

13.6

1 Year Pack

(3 days Installment)

360 Days

Installment

3 days

*31090*2#

TDI1Y3

Yes

24Hrs

12.6

6 Months Pack

180 Days

Upfront

*31090*3#

TDU6M

734

1 Year Pack

360 Days

Upfront

*31090*4#

TDU1Y

1209

SMS Mode

SMS mode activation is available in NCELL.

To activate service NCELL users sends any of the below mentioned keywords to the short code “31105”

Pack Name

SMS Keywords

6 Months Pack with 3 days Installment

TDI6M3

1 Year Pack with 3 days Installment

TDI1Y3

6 Months Pack

TDU6M

1 Year Pack

TDU1Y

USSD Mode

For NCELL users, to activate the service user dials on “*31090#” USSD string. User can dial direct USSD string between

*31090# with Multimodal - *31090*1# to *31090*6#

Below is the current USSD menu.

*31090#

Welcome to TDO Nepal

1. TDO Nepal 3 Days Service @Rs.15

2. TDO Nepal 6 Months Service @Rs13.60/ 3 days

3. TDO Nepal 1 Year Service @Rs.12.60/ 3 days

6. TDO Nepal 6 Months Service @Rs734

7. TDO Nepal 12 Months Service @Rs1209

5. More

6. Unsubscribe

WAP Mode

User visits the product URL, selects the required pack and clicks on the subscription button to activate the service.

Operator

Product URL

NCELL

http://tdonepal.com/ncell

6. How do I deactivate the TDO Nepal service?

Ans: To deactivate / unsubscribe the service, user can use channels like SMS, USSD or WAP as mentioned below:

SMS Mode

NCELL users can send below pack wise SMS to 31105.

Pack Name

SMS Keywords

6 Months Pack with 3 days Installment

DEACT TDI6M3

1 Year Pack with 3 days Installment

DEACT TDI1Y3

6 Months Pack

1 Year Pack

USSD Mode

For NCELL users, to deactivate the service user can dial direct *31090*6# string. OR can dial *31090# and from menu

select the option 6 to deactivate the service.

WAP Mode

For NCELL users, to deactivate the service through WAP “Unsubscribe” button is available on Service portal

under “MyAccount” section.

7. Can I activate or access the service using WIFI network on mobile?

Ans: Yes, user can activate or access the service using WIFI network on mobile. For accessing the service for a user who

is already subscribed, and validity of the service is available, user will not be charged again, and he will just follow the

OTP validation process to use the service.

8. Is the Multiple Subscription of Different packs allowed?

Ans: No the Multiple Subscription of different packs is not allowed, User can subscribe any One pack only a given time.

9. How can I pay for the service?

Ans: User can pay for the service using his Ncell prepaid balance or Postpaid Bill by visiting the TDO Nepal portal on

www.tdonepal.com/ncell or dial USSD Menu - *31090# and purchase any pack, and pay via Ncell Balance or send SMS as mentioned

above in Point 5

10. How do I get access to the content and services of TDO Nepal?

Ans: Once a user is successfully subscribed to a package, he/she will get immediate access to content and services of

TDO Nepal. User can select a content category and access plethora of articles, photo stories or videos. User can also use

the ASK widget at the right-bottom of every page and ask questions to Doctors. User can also visit TDO Labs link in the

MENU option to buy an individual blood or diagnostic tests or buy a health checkup package.

11. How long I can use TDO Nepal service?

Ans: User can use the service anytime, anywhere and any number of times as long as his validity of subscription package

holds good. The service will be renewed or asked for renewal on expiry. If the user wishes to unsubscribe from the

service, he/she will have to deactivate the service.

12. Is TDO Nepal service available in all cities?

Ans: TDO Nepal is an online service. User can use READ & ASK feature from anywhere in Nepal but the BOOK feature

which includes health checkups / blood tests or any other third-party support / partner services is available only on

limited locations. The details of available locations are mentioned in each of the service across the product.

13. What is the age criterion to avail TDO Nepal service?

Ans: TDO Nepal service is available for all age groups. Only in case of minors, medical advice provided in the service

should be taken in consultation with parents or guardian.

14. Terms & condition for using guidance from content and/or online medical consultation provided by TDO Nepal.

Ans: TDO Nepal provides professional medical and health guidance to its users on mobile and internet platforms. All

content available on TDO Nepal in medically ratified. All Doctors available for consultation are medically qualified and

are trained to the best possible way for handling online consumers. Yet, TDO Nepal advises its users to use their

discretion and knowledge to respond or act to the guidance provided by the service. It is the sole responsibility of the

user to respond or act or ignore on any guidance provided by the content and Doctors of TDO Nepal. It is important to

note that an online consultation is not and cannot be a replacement for physical consultation with doctors and/or other

healthcare service providers.