TDO Nepal

Frequently Asked Questions.

TDO Nepal is a complete mHealth service to provide Healthcare at a click. Now, you can get any of your health query

answered by a Doctor at the convenience of your home and time. Also, learn how to manage a healthy life from the

widest library of health information. Access articles & photo stories across categories like Men’s & Women’s health,

Kid\'s & Old age care, Beauty, Fitness & Lifestyle management. Get fitness trained at home following our videos on

information. One can access articles & photo stories across categories like Men's & Women's health, Kid's & Old age

care, Beauty, Fitness & Lifestyle management. Moreover, one can get fitness trained at home following the videos on

Yoga & Aerobics. User can also buy blood tests, diagnostic services, discounted health checkup packages and other

medical and lifestyle support services from TDO Nepal & its partner service providers at a special rate exclusively for

TDO Nepal’s users.

All of the services are available on www.tdonepal.com at one single price for a particular duration / validity. Content

and services of TDO Nepal is available in English & Nepali language.

2. What are the top features of TDO Nepal service?

Ans: There are three key features of TDO Nepal service:

 Anytime anywhere consultation with medically qualified Doctors

 Buy health checkup and diagnostic tests & packages at a special rate

3. What are the categories of content available in health information library?

Ans: Health information library covers content in the form of articles, photo stories & videos across following seven

categories:

 Men’s Health

 Women’s Health

 Kid’s Care

 Beauty and Fitness

Package Name

To activate service NCELL users sends any of the below mentioned keywords to the short code “17166”.

Below is the current USSD menu.

User visits the product URL, selects the required pack and clicks on the subscription button to activate the service.

6. How do I deactivate the TDO Nepal service?

Ans: To deactivate / unsubscribe the service, user can use channels like SMS, USSD or WAP as mentioned below:

For NCELL users, to deactivate the service user can dial direct *31090*6# string. OR can dial *31090# and from menu

select the option 6 to deactivate the service.

For NCELL users, to deactivate the service through WAP “Unsubscribe” button is available on Service portal

7. Can I activate or access the service using WIFI network on mobile?

Ans: Yes, user can activate or access the service using WIFI network on mobile. For accessing the service for a user

who is already subscribed, and validity of the service is available, user will not be charged again, and he will just follow

the OTP validation process to use the service.

8. Is the Multiple Subscription of Different packs allowed?

Ans: Once a user is successfully subscribed to a package, he/she will get immediate access to content and services of

TDO Nepal. User can select a content category and access plethora of articles, photo stories or videos. User can also

use the ASK widget at the right-bottom of every page and ask questions to Doctors. User can also visit TDO Labs link

in the MENU option to buy an individual blood or diagnostic tests or buy a health checkup package.

11. How long I can use TDO Nepal service?

Ans: User can use the service anytime, anywhere and any number of times as long as his validity of subscription

package holds good. The service will be renewed or asked for renewal on expiry. If the user wishes to unsubscribe

from the service, he/she will have to deactivate the service.

12. Is TDO Nepal service available in all cities?

Ans: TDO Nepal is an online service. User can use READ & ASK feature from anywhere in Nepal but the BOOK feature